Frequently Asked Questions

These FAQ are designed to help you have a better understanding of www.jordy.shop, our activities and how we operate.

 

01. What's for sale?
02. Where do you ship?
03. How can I pay?
04. What is your privacy policy?
05. How do you pack and ship?
06. What is your returns policy?
07. How can I contact you?
08. What are the Terms of Service?

 


01. What's for sale?

www.jordy.shop offers a variety of limited-edition and open-edition prints, products, short run publications and other exclusive goods. Occasionally we sell one-off originals (e.g. ink drawings, pastel or pencil drawings, watercolours, paintings, other works on paper or wood).

 


02. Where do you ship?

Through our delivery partners, we can deliver to over 220 countries worldwide. Customs and duty shipments may be subject to import duty/ tax or customs clearance charges, which may be applied once a shipment reaches the country. We have no control over additional customs charges and as such; these charges are to be paid by the purchaser.

 


03. How can I pay?

We accept AMEX, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, VISA.

 


04. What is your privacy policy?

We respect your privacy. All information we collect is primarily used to process your order. This information is used only for the purposes of processing and shipping your order, and will under no circumstance be sold, disclosed or distributed to any third party. Read our Privacy Policy.

 


05. How do you pack and ship?

Prints sized DIN A3 and smaller are shipped flat in firm cardboard mailers. T-shirts and other items made out of fabric are shipped in compostable satchels. Figurines and small collectables are shipped in firm boxes. Oil pastel drawings (wet medium) are shipped in flat wooden containers. Posters and prints larger than DIN A3 are shipped in firm cardboard tubes.

Australia Post takes care of shipping from Australia. We aim to process your order within five working days. International orders are typically shipped within ten working days after receiving payment. We have no control over additional customs charges and as such; these charges are to be paid by the purchaser.

 


06. What is your returns policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Read our Refunds Policy.

 


07. How can I contact you?

If you have any questions or suggestions please contact us.

 


08. What are the Terms of Service?

By visiting our site and/ or purchasing something from us, you engage in our Service and agree to be bound by the following Terms and Conditions (Terms of Service, Terms), including those additional terms and conditions and policies referenced herein and/ or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read our Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Last updated: September 2021